Shipping & Returns

 

Shipping Information

Ground shipping is included in your purchase price. If you need expedited or international shipping, please email me to discuss the extra charges that may be applicable.

Easy Returns & Exchanges

I am committed to your 100% satisfaction whenever you purchase a piece from me. You have 7 days upon receiving the piece of art to decide that it’s not right for you and return it.

This is how that process works:

  1. Within seven (7) days of receiving the work you must contact me via email at pamelarobersonart@gmail.com

  2. I will confirm your request and from the date of that confirmation, you will have three (3) days to ship the piece back to:

    Pamela M Roberson
    245 Lakeshore Dr
    Battle Creek, MI 49015

  3. Once the piece has arrived in good condition, I will refund your purchase price, less shipping fees, in full.

Please note that if you do not notify me within seven (7) days of receipt or do not ship the work to me within three (3) days of confirming your intent to return the piece, you will not be eligible for a refund. (Some exceptions may apply, please contact me.)

How to Return Undamaged Artwork

  1. Contact me via email (pamelarobersonart@gmail.com) within seven (7) days of receipt of the item to let me know you’d like to return it.

  2. Once you’ve gotten confirmation from me regarding your intent to return, you have three (3) days to ship the package to:

    Pamela M Roberson
    245 Lakeshore Dr
    Battle Creek, MI 49015

  3. Use the original packing material to pack the piece for shipment. If you don’t have that material anymore, you will be responsible for purchasing the necessary materials for safe transport. I will send you good instructional links for this, too.

How to Return Damaged Artwork

  1. Take pictures of the damaged piece and packaging. Save the packaging!

  2. Contact me via email (pamelarobersonart@gmail.com) within seven (7) days of receipt of the damaged item and include the pictures.

  3. I will contact you to discuss next steps.